Business Terms of Service

Users must provide information that is true, accurate, complete, and accountable when registering and throughout their use of the service.

The company name entered during registration may be the name used by the User to identify their company or organization. Preli may request additional information or documents when necessary for verification, security, compliance, or transaction purposes.

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.

Users must promptly notify Preli if they become aware of or suspect unauthorized access to their account.

A User registering an account on behalf of a company represents that they have sufficient authority to use the service and perform actions on behalf of that company.

Where necessary, Preli may request evidence of authority, a power of attorney, company documents, or other relevant information.

Preli provides digital services that may include supplier discovery, product discovery, RFQs, receiving and comparing quotations, communication, ordering, payment, delivery, and procurement management features.

Available features may vary depending on account type, location, product category, transaction status, or the services being used.

Preli may modify, improve, temporarily suspend, or discontinue a feature where reasonably necessary for users, security, operational requirements, or compliance with applicable laws.

Users may create an RFQ by providing information about their requirements, including quantity, specifications, required date, delivery location, budget where applicable, and additional information.

Preli may forward RFQ information to Suppliers considered relevant based on the information available.

Submitting or forwarding an RFQ does not guarantee that a Supplier will provide a quotation or that any quotation will satisfy all of the User's requirements.

Users are responsible for ensuring that the information contained in their RFQs is accurate and does not violate applicable laws or the rights of any third party.

Suppliers are responsible for the accuracy of information regarding their products and/or services, including pricing, availability, specifications, capacity, fulfillment time, business legality, and other information they provide to Users.

Supplier quotations may change or expire according to the quotation validity period, product availability, changes in costs, or other terms stated in the quotation.

Users are responsible for conducting any checks they consider necessary before accepting a quotation or placing an order.

Acceptance of a quotation or confirmation of an order through Preli may create an agreement between the User and Supplier based on the information and terms agreed between the parties.

Unless expressly stated otherwise for a particular transaction, Preli is not the seller or buyer of goods and/or services between the User and Supplier.

Users and Suppliers are responsible for fulfilling their respective obligations under their agreement, order, and applicable laws.

Payments must be made through payment methods available on Preli or other payment methods officially designated for a particular transaction.

The amount payable may include the price of goods or services, delivery fees, service fees, taxes, and other applicable charges displayed or agreed upon before the transaction is confirmed.

Users are responsible for ensuring that payment information provided is accurate and that they are authorized to use the applicable payment method.

Payment failure may result in an order not being processed, being delayed, or being cancelled in accordance with the applicable transaction terms.

Delivery arrangements, fulfillment time, delivery location, and responsibility for delivery will follow the information stated in the order or agreement between the parties.

Suppliers are responsible for fulfilling goods and/or services in accordance with the order, unless otherwise agreed by the parties.

Preli may assist with delivery coordination or provide certain logistics services, but does not guarantee delivery times where delays are caused by Suppliers, logistics providers, force majeure events, or other circumstances beyond Preli's reasonable control.

Preli may charge service fees, transaction fees, delivery fees, or other applicable charges depending on the services used.

Any fees charged to Users will be displayed or communicated before the User completes a transaction, where required by applicable laws.

Preli may change its fee structure or amounts by providing appropriate notice.

Suppliers are responsible for the legality of their business, products and/or services offered, quality, safety, specifications, availability, pricing, order fulfillment, and compliance with applicable laws.

Suppliers must provide Users with information that is accurate, complete, and not misleading.

Suppliers are responsible for obtaining and maintaining any licenses, certifications, product standards, and other requirements applicable to their products or services.

Preli operates as a digital platform and service provider that helps connect User requirements with Suppliers and facilitates certain procurement activities.

Preli does not guarantee that any Supplier will satisfy a User's requirements or that all information provided by Suppliers will always be available, complete, or error-free.

Preli may conduct verification or checks of Suppliers and certain information, but such verification does not remove the Supplier's responsibilities or the User's obligation to conduct reasonable checks.

Where Preli expressly acts as a party to a transaction or directly provides a particular service, additional terms applicable to that service may apply.

All intellectual property rights in the platform, trademarks, logos, designs, software, content, and materials provided by Preli belong to Preli or its respective licensors, unless otherwise stated.

Users may not copy, modify, distribute, sell, or otherwise use any part of the Preli platform outside the intended use of the service without prior written permission from Preli.

Users remain responsible for the content, documents, images, data, and other materials they upload or provide to Preli.

Preli processes Personal Data in accordance with applicable laws and regulations, including Law No. 27 of 2022 concerning Personal Data Protection.

Further information regarding the types of Personal Data processed, purposes of processing, lawful basis, data subject rights, retention, disclosure, and other matters relating to Personal Data protection is described in Preli's Privacy Policy.

When using the service, Users must ensure that any personal information relating to other individuals provided to Preli has been obtained and provided lawfully and in accordance with applicable laws.

Preli may send communications relating to accounts, transactions, security, services, and operational matters to Users.

With the User's consent or where otherwise permitted by a lawful basis, Preli may also send marketing information, promotions, or offers through email, WhatsApp, in-app messages, or other communication channels.

Users may manage their marketing communication preferences through their account settings or by using the unsubscribe mechanism provided.

Preli may restrict, suspend, or terminate access to an account where there is a suspected violation of these Terms, unlawful activity, security risks, misuse of the service, or other circumstances permitted by applicable law.

Users may request account closure in accordance with the available procedures. Closing an account does not eliminate obligations that arose before the account was closed.

Order cancellation is subject to the terms stated in the order, quotation, or agreement between the User and Supplier.

Cancellation may result in applicable fees or other consequences where previously agreed or permitted by applicable law.

Where a transaction is cancelled due to a Supplier's error or breach, payment handling and refunds will follow the applicable transaction mechanism.

Preli is responsible for services directly provided by Preli in accordance with applicable laws.

To the extent permitted by applicable law, Preli is not responsible for losses arising solely from actions, omissions, inaccurate information, or breaches by Users, Suppliers, logistics providers, payment providers, or other third parties.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

A party will not be considered in breach of its obligations under these Terms to the extent that its failure to perform is caused by circumstances beyond its reasonable control, including natural disasters, fire, war, civil unrest, epidemics, network or infrastructure failures, payment system disruptions, government actions, or other circumstances constituting force majeure under applicable law.

The affected party must take reasonable steps to mitigate the effects of the force majeure event.

Users may submit questions, complaints, or reports through the customer support channels provided by Preli.

The parties will first attempt to resolve any dispute through good-faith discussion within a reasonable period.

If a dispute cannot be resolved through discussion, the parties may use the dispute resolution mechanism agreed upon in the applicable agreement or transaction documents.

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute arising from the use of the service or these Terms will be resolved in accordance with the applicable dispute resolution mechanism under the laws of the Republic of Indonesia.

Preli may update these Terms from time to time to reflect changes to its services, business practices, technology, or applicable laws and regulations.

Material changes will be communicated through means reasonably considered appropriate by Preli.

The date of the latest update will be displayed on this Terms page.

If you have questions regarding these Business Terms of Service or would like to submit a complaint, please contact Preli through the official contact channels available on the Contact page.